Privacy Policy AsiaWin – Our Commitment to Your Data Security

Welcome to the Privacy Policy page AsiaWin. This document constitutes a legally binding privacy agreement between you as a user and the AsiaWin platform operating under the domain asiawin.im.

AsiaWin understands that your trust in us depends not only on the quality of our games and services, but also on how responsibly we handle your personal information. That is why we have written this Privacy Policy in plain, straightforward language — not complex legal jargon — so you always know exactly what happens to your data.

This Privacy Policy applies to all information collected through the AsiaWin platform, encompassing the website, mobile app and all other interaction channels between you and AsiaWin. This includes gaming activities such as slots, Live Casino, table games, poker, jackpot, Sports Betting (badminton, cricket, EPL football, Malaysia Super League, e-sports) and all related support services.

AsiaWin collects various categories of information depending on how you interact with our platform. Below is a summary of the data that may be collected:

Data is collected through several key methods within the AsiaWin ecosystem:

• Account registration: When you complete the AsiaWin registration form, basic information such as your name, email and phone number is collected directly.
• Identity verification (KYC): When a withdrawal exceeds a certain threshold, or when we need to verify your identity, we may request documents such as a national ID or passport.
• Financial transactions: Every time you make a deposit using Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), your transaction details are automatically recorded for compliance and security purposes.
• Platform usage: Your gaming activity — including the games you play, bets placed, session duration and usage patterns — is automatically recorded by the AsiaWin system.
• Cookies and similar technologies: Session cookies, preference cookies and analytics tools are used to enhance your experience. See Section 6 for more information.
• Voluntary communications: When you contact AsiaWin customer support via live chat, email, or other channels, the content of those communications is stored.

AsiaWin uses your personal data solely for legitimate purposes as stated below. We do not use your data for any other purpose without your explicit consent:

• Account management: Creating, maintaining and securing your AsiaWin account, including identity verification and secure login.
• Transaction processing: Processing deposits, withdrawals and all financial transactions made through the various Malaysian payment methods supported by AsiaWin.
• Service provision: Providing access to all AsiaWin platform games and features that you use, including Live Casino, table games, slots and Sports Betting.
• Security & fraud prevention: Detecting and preventing fraud, money laundering, multiple account usage and other illegal activities that compromise platform security.
• Legal compliance: Complying with legal requirements, regulations and directives from relevant authorities.
• Service communications: Sending important notifications relating to your account, transactions, policy updates and security information you need to be aware of.
• Platform improvements: Analysing aggregated usage patterns to improve the design, performance, and overall experience of the AsiaWin platform.
• Marketing (with consent): Sending promotional information, the latest bonuses and personalised offers from AsiaWin — only if you have given your consent to receive marketing communications.

AsiaWin does not sell your personal data to any party. However, under limited and controlled circumstances, we may share certain information with the following parties:

• Payment providers: Transaction information that must be shared with e-wallet providers (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow and banks (via FPX) to securely process your deposits and withdrawals.
• Licensed game providers: Game session data required by third-party game providers (such as slots providers, Live Casino and table game providers) to function correctly within the AsiaWin platform. These providers are bound by strict data protection agreements.
• Legal authorities: Information required by Malaysian authorities or international regulatory bodies where there is a legitimate legal requirement, court order or criminal investigation.
• Technology service providers: Technical vendors who assist in operating the AsiaWin platform (e.g. cloud computing services, email delivery, analytics) — all bound by confidentiality agreements.

In all data-sharing instances, AsiaWin ensures that only the minimum necessary data is shared, and that recipients are bound by equivalent or stricter confidentiality and data protection obligations.

The AsiaWin platform uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Session cookies: Temporary cookies that keep you logged in during an active session and ensure your game runs smoothly without interruption. These are automatically deleted when you close your browser.
• Preference cookies: Saves your preferences such as interface language, display settings, and gaming preferences so you do not have to reconfigure them each time you log in to AsiaWin.
• Analytics cookies: Used to understand how users interact with the AsiaWin platform in aggregate — pages visited, time spent and navigation flow. This data cannot be attributed to any individual user.
• Security cookies: Helping detect suspicious activity, unauthorised login attempts and potential cyberattacks that may threaten your AsiaWin account.

You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the AsiaWin platform, including the ability to stay logged in or load games correctly.

AsiaWin takes data security very seriously. Below is a summary of the technical and organisational measures we have implemented to protect your personal data:

• Encryption in transit: All communications between your device and AsiaWin servers are protected by TLS 1.3 / SSL 256-bit, ensuring no data can be intercepted in transit.
• Storage encryption: Sensitive data, including financial information, is stored in encrypted format in our databases. Even in the event of unauthorised server access, the data cannot be read without the encryption key.
• Internal access controls: Access to user data within AsiaWin is restricted to personnel who require it to perform their duties. All access is logged and audited.
• Two-factor authentication: Two-factor authentication (2FA) is available and strongly encouraged for all AsiaWin user accounts as an added layer of protection.
• Penetration testing: AsiaWin's security systems undergo regular penetration testing by independent third parties to identify and address vulnerabilities before they can be exploited.

Data retention period: AsiaWin retains user data for as long as necessary to fulfil the purposes stated in this policy, meet legal obligations, or resolve any disputes. For accounts closed at the user's request, personal data will be deleted within 90 days, unless a legal requirement mandates longer retention.

As an AsiaWin user in Malaysia, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the rights above, contact the AsiaWin privacy team by email at support@asiawin.im. We will process your request within 30 working days from the date of receipt. For complex cases, this period may be extended by up to 60 days with prior notice.

The AsiaWin platform is strictly for individuals aged 18 and above. We do not knowingly collect, store or process personal data from minors.

If you become aware that someone under the age of 18 has registered an account on AsiaWin or has provided us with their personal information without parental or guardian knowledge, please contact us immediately at support@asiawin.im. We will investigate and immediately delete all related data once it is confirmed that the individual is a minor.

In operating the AsiaWin platform, user data may be processed or stored on servers located outside Malaysia. This may occur in the context of cloud computing services and international technology providers that help us operate the platform.

In all cross-border data transfers, AsiaWin ensures:

• The recipient country or jurisdiction provides a level of data protection equivalent to or higher than that required under Malaysia's Personal Data Protection Act.
• Appropriate data transfer agreements have been established with data recipients to ensure the continued protection of AsiaWin user data.
• Additional security measures such as end-to-end encryption are applied to protect data in transit across borders.

AsiaWin reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or service improvements. The following is how we handle amendments:

• Material amendments: Any significant changes to how we collect, use or share your personal data will be communicated via email to all registered AsiaWin users at least 14 days before it takes effect.
• Minor amendments: Minor language corrections, added clarifications, or formatting changes may be made without formal notice, but the updated date at the top of this document will always reflect any revision.
• Review regularly: We encourage you to review this page periodically to stay informed of how AsiaWin handles your personal data.

Continued use of the AsiaWin platform after an amended Privacy Policy takes effect constitutes your acceptance of the latest revised version.

If you have any questions, concerns or complaints regarding how AsiaWin handles your personal data, please do not hesitate to get in touch. We are committed to responding to every privacy enquiry: